Being an effective communicator takes real skill. Communication skills have to be developed, honed and added to on an on-going basis. They are the heart of interpersonal skills and the greater your awareness of how it all works, the more effective your communication will be.

To be effective in business, you have to communicate well. To be a good manager, you have to communicate exceptionally well. Here we look at basic communication dynamics, learning skills to improve your communication, using effective communication to improve and promote interpersonal relationships, creating an effective communication strategy. This business-orientated course is also helpful to those providing or selling a service to others, as well as people responsible for managing communication across teams and the organisation.

We could write a book about the importance of communication key skills, but for now you can content yourself with some essentials for becoming a more effective communicator.

Who should attend

Individual contributors, Managers, Team leaders, whose success depends on their ability to communicate clearly, to be understood and to influence how another person performs, and create positive working relationship

What you will learn

  • Goals for Specific Communications — define your goals and then the most effective methods of delivery
  • The Communication Process — understand the six step process
  • Foundation Tools — for setting the stage for successful communications, one on one and with groups
  • Barriers to Effective Communications — identify and develop methods to break down those barriers
  • Communication Skills — learn how to combine the four key elements and the five basic skills to communicate with impact
  • Influencing Techniques — expand on communication skills, using techniques and strategies to influence others behaviors and develop more collaborative working relationships
  • Planning a Communication Strategy — identify your communication outcome and plan the best approach for achieving positive results
  • Face to Face and Virtual Facilitation/Meeting Communication Skills — learn to communicate and facilitate effective group interactions